HIGH LEVEL TECHNOLOGY

Focus on your core business activities to stay competitive and outsource your IT department at a fraction of your budget.

IT Support

Providing our clients a high-level technical expertise.

Efficient

Effective business solutions at affordable price

ABOUT US

  • Company

    In today's tough business environment, companies need to constantly review their operations and focus on their core business activities in order to stay ahead of the competition. Businesses need to focus on what they do the best and adopt a realistic approach to utilize their information technology resources to achieve their business objective.

  • Our People

    i-Know Solutions Limited is formed by a team of experienced IT professionals with the objective of providing our clients a high-level technical expertise and effective business solutions at affordable price. We focus on providing a total solution framework that optimizes our customers' IT investment and ensure the interoperability and compatibility among different vendor's equipment and services.

  • Company Vision

    Focus on your core business activities to stay competitive and outsource your IT department at a fraction of your budget.

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OUTSOURCE

I.T Outsource Services

i-Know Solutions Limited provides a reliable network infrastructure from medium to large-scale corporations. We understand that your investment in technology is an investment in your company's future. As a Solutions Provider, we constantly evaluate the industry's leading hardware and software choices. Using our experiences, we strive to provide each customer's project with the right blend of services to deliver the solutions that attain your corporate goals and vision.

Our support service include
  • Unlimited internet support
  • On-site service support
  • System Maintenance and Network Administration
  • Disaster Handling/Recover and Contingency Planning
  • Strategic Sourcing of I.T Equipment & Software
  • Professional IT Consulting and Strategic Planning
Professional qualification of our engineer team

Our Engineer Team acquired the international I.T qualification as follows,
(Including Microsoft Certified Professional-MCP, Microsoft Certified System Engineer-MCSE, Cisco Certified Network Associate-CCNA, Network+ , Certified Information Systems Security Professional-CISSP, Check Point Certified Security Expert (CCSE) Linux LPI), to ensure of our service quality.

The I.T problems which every SME get often encountered
  • PC Troubleshooting,including computer virus, spam mail, Email backup, hardware Failure
  • Software & Hardware problem such as Vista, WinXP, ME, 98, Office08, 07, 03; Printer, Scanner, Rack mounted Server, UPS etc.
  • Server Setup, Maintenance, management and backup tasks eg, win2003 server, Linux redhat enterprise, Exchange Server etc.
  • Resolve the problem between china to Hong kong, company email monitoring and backup.
  • Data & voice communication between China to HK eg. Virtual private Network (VPN), Lease Line, Voice over IP(VOIP)
SME I.T Outsourcing Service Plan

We provide FREE on-site inspection and consultation for the first time(FREE), in order to make a quotation.

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WHY OUTSOURCE

I.T Outsourcing Services

We provide IT outsource to clients who do not have MIS department or lack the IT skill in-house to support business operations.

Why Should you Outsource?

Cost saving
Hiring an IT staff is more expensive than outsource your IT department. When hiring an IT staff you not only have to pay for staff salary but also the training, mpf and staff benefits. Just spend a fraction of your IT budget to tap on our pool of IT expertise.

No Dealing with multiple vendors
Avoid the complexities of having to deal with multiple vendors. We act as single point of contact, thus you can focus on your company's core competencies rather than spending time and money dealing with multiple vendors. ( "Focus on what you do best and outsource the rest" )

SERVICES

Computer Maintenance
  • PC Troubleshooting, including computer virus, spam mail, Email backup, hardware Failure
  • Software & Hardware problem such as Vista, WinXP, ME, 98, Office08, 07, 03; Printer, Scanner, Rack mounted Server, UPS etc.
  • Server Setup, Maintenance, management and backup tasks eg, win2003 server, Linux redhat enterprise, Exchange Server etc.
  • Resolve the problem between china to Hong kong, company email monitoring and backup.
  • Data & voice communication between China to HK eg. Virtual private Network (VPN), Lease Line, Voice over IP(VOIP)
Lan Network Setup

Computer networking can connect the computers, printers, and other digital equipments in your office,it can let you do more with the same resources, enabling file, printer, and Internet connection sharing and keeping valuable resources at everyone's fingertips. A network can also help structure workflow in your office and automate chores such as backing up your data.

To satisfy companies' need in networking, i-Know Solutions Limited committed to provide full range of network solution for our customers. We offer professional and customized consulting services from network planning and design, backbone and structural cabling, computer hardware and third party software integration, users training and even monitoring.

Cabling for Office

We offer a complete Network Data Cabling Design and Installation service and pride ourselves on the level of service we provided to our clients.

We use the quality cables, equipment, and the latest networking technologies, so that our service team will create a cabling scheme tailored to meet your specific requirements and budget.

We provide onsite assessment after free consultation for any sizes of service, from a single cable to cabling installation of numerous locations.

PC & Server Relocation

Businesses face many challenges when planning a move. IT equipment that has become mission critical tools for running a business, needed to be carefully considered when planning to relocate to a new location.

We offer a complete IT Equipment Relocation Services for the disconnection, relocation and re-connection of Computers, Printers and Servers as well as Computer Room equipment to ensure all the faculties and hardware functionality is available before and after its move.

We have rich experience to minimize the influence of relocation to your business by controlling the relocation time effectively.

Scope of Service :

  • Onsite Analysis Services
  • Labeling the IT equipment
  • Cables Disconnection
  • Packing and Relocation
  • Cables Re-connection
  • Functional Test and Implementation
Web & email hosting

Corporate Email Solutions

Email Users may encounter the following problems when sending or receiving emails in China.

  • Error Code 0x800CCC0F occurs when receiving / sending emails from Hong Kong or Overseas.
  • Hong Kong or Overseas SMTP Server has been blocked.
  • Hong Kong or Overseas email users could not receive emails sent by China users.
  • Hong Kong or Overseas users always fail to send emails to China users, returned notices would be received.

i-Know Solutions Limited provide Email solutions has insight to the above email problems; therefore, a Smart Email System has been developed. This NEW system uses the technology of compression and connection, directly connecting with China Netcom and China Telecom in order to solve the intranet instability problem within China. Moreover, it uses the encrypted transmission technology, which can avoid the connection problems of congestion and obstruction between China and Overseas.

Smart Email System

  • Domain Email
    i-Know Solutions Limited provides flexible email packages that allow you to use your domain name as part of your email address to reinforce your online identity.
  • Spam Controller
    Analyze the emails per day and record the characteristics in order to improve its blocking system! You have no longer to worry about the slippery spammers could escape from the anti-spam systems!
  • Smart Email System
    Use the technology of compression and connection, directly connecting with China Netcom and China Telecom in order to solve the intranet instability problem within China.
  • Port 465
    With this special SMTP outgoing email service, user can connect to the SMTP server via port 465 instead of standard port 25. You could also enjoy the outgoing emails virus scan service by using our SMTP port 465.
Office Server Setup

Server play a important role over the intra-net,Wan,even internet,client can use the server as their file sharing,email backup and printer sharing,in order to maximize the efficiency of work using I.T technology,we use microsoft operation system to setup a server for our client

  • Windows Server(File server and OS)
    Nearly 70%HK company are choosing MS windows as their file server,it is because MS windows largely occupied the market share in the Global I.T software market,it is very user-friendly and easy to manage,for most of the SME in HK, it is cost effective,easy to use and it equipped with powerful function.
  • Exchange Server (Email Server)
    In the business startup status,many SME will choose monthly email hosting service ,but for the further development,they might require more function such as email monitoring for their staff and email backup,in the meantime,they required build up their own email server,MS exchange server has a powerful function,the user no longer to receive email via pop3,instead they can see the email online even can view several email account at the same time,in order to monitoring the whole email communication and email backup,it is possible for corporate to keep the email backup for over 10 year, and the capacity for the email box is nearly no limit.
  • Linux E-Mail Server
    Other than exchange server,the alternative choice is Linux E-Mail server,it has the powerful function and easy to manage and maintenance,it occupied relatively lower resource and the cost is much cheaper.